Before, we had the constant need for a manned reception desk to answer loud ringing telephones. Now, we can communicate with guests whilst on the move around our 45-acre estate.
How did Hotel Manager give you an edge?
Our guests no longer have to wait for a phone to be answered by a staff member whilst listening to an annoying dial tone, they can now just leave exact details of their requests. We love having all the requests in one place and being able to refer back to a log of previous guest interactions if needed.
What do you love about Hotel Manager?
The portability and the log of all conversations
What would it be like if Hotel Manager didn't exist?
It would be a shame. We would have to look into approaching an app developer to create something similar as I would hate to step back in time and plug the phones back in.
Would you recommend Hotel Manager to others in the industry? Why?
Absolutely, it answered a problem I never knew we had until we started using it.